The United Democratic Movement (UDM) is disheartened by the poor service rendered by the Post Office, The Tramshed branch in Pretoria (Tshwane) cbd to be precisely has been offline for quite some time. The customers are receiving a raw deal.
This post office cannot provide basic services to its customers, for example, one cannot apply for a post box or pay for television licence or do transactions on the atms that are lying there and collecting dusts or certifies documents, etc
Not so long ago, Minister Stella Ndabeni-Abrahams has promised an improvement and efficiency within the Post Office, none of that has taken place. When the Minister was re-appointed, the UDM had so much confidence on her but now one can see through her that that she was rhetoric when she committed herself in making the post office more efficient and that it will operate like full- fledged commercial bank. Seemingly, her priorities are skewed as her interest is more on 4IR conferences in each month. On the other side she is taking decisions to shut down some of the branches that are most effective branches, like the one at Arcadia, in Pretoria.
The unemployed youth is applying and certifying at the Post Office because it is more convenient to get things done at one place, than having to go to the South African Police Service and then go elsewhere to send documents. The pensioners have been encouraged to make use of Post bank facilities but the big question are, how is this going to be possible if the post office can be “Offline” for months? If a post office in the capital city is failing to deliver basic services, how much more in the rural areas? This is not only affecting the communities but the morals of the Post office staff, it is tiring to tell people one thing that “We are offline”. What happened to the principle “Batho-pele?”
The UDM calls on the Minister of Telecommunications and Postal services to take serious of her portfolio and mandate of her department. The role that this SOE plays is central in servicing the communities but its performance leaves a lot to be desired.
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